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On Call
Service
Desktop hardware
and software support
Rate: $75.00
first hour, $50.00 each additional hour
(2
hour minimum)
Response: Initial
response within 2 hours, on-site within 4 hours (subject to availability)
Parts (Hardware/Software): cost plus 10%
LAN/WAN
support
Rate: $150 first hour, $125 each
additional hour
(2 hour minimum)
Response: Initial response within 1
hour, on-site within 2 hours (subject to availability)
Parts
(Hardware/Software): cost plus 10%
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