"Total IT Solution”

Many small and medium size businesses cannot afford a full time IT staff and need support at all times, not just nights or weekends. Newgen has combined their on-call and scheduled services along with their IT outsourcing experience to create a “Total IT Solution”.

Benefits

Budgeting. Each company looks at their fiscal year and determines the costs of operating their business. More and more technology is becoming a key factor in those decisions and this is where Newgen can help. By calculating the cost of the IT services your company needs, along with expansion for the future your company can budget a monthly cost to cover IT services. This way you set the standards and we help achieve the target within your budget.

Ownership. Along with achieving the target Newgen takes ownership of your IT Services and as you grow we grow and become your IT Service Solutions provider and partner. We are not just a pop in and out service, we take a vested interested in your company, your business and your success.

Management. Although Newgen wants to be your total IT solution, we never forget it is your company and resources. We build relationships with our customers so they feel that our employee’s are theirs as well. Under your direction, with our recommendation, documentation and process you will always know exactly what is being accomplished and why.

Commitment. Newgen is committed to providing you the quality, effective and efficient IT services. Most of our customers have been with us from the start and we have grown with them and continue grow.

How it works

Newgen analyzed the technical industry and pay scale for IT staff and used the findings to develop the “Total IT Solution”. Basically we taken the cost of a full time employee and the time that the employee could service customers, combined with the appropriate skills to meet all the criteria of small and medium size businesses and split the cost over our customer base.  We measure the company by the quantity of equipment needing support, hours of support and quantity of support.

Each month our staff will be out at your site for the required time per your monthly service agreement. We will do routine maintenance and schedule the time per your request and availability, but we are also on call anytime, including nights and weekends when emergencies arise.

Cost

The cost is strictly based on the needs of your company. With the guidelines we have established we can customize our “Total IT solution” to meet your business needs and budget. Please feel free to contact our Customer Service representatives to help you evaluate and customize a solution for your company.